You can find the answers to many frequently asked questions here. If you can't find what you're looking for in this FAQ, you call us at 908-996-5386 or email us at firstname.lastname@example.org with your questions or concerns.
BEFORE YOUR RIVER ADVENTURE - FAQ:
Q: Do I need to make a reservation or buy tickets in advance to participate?
It is not mandatory to make a reservation or buy tickets in advance to participate. We allow walk-ins, but for groups of 20 or more participants, it's recommended that you make a free reservation at least 3 days in advance to ensure better service. Anyone who makes a free reservation will get a text or email notification if Delaware River Tubing must close in the event of inclement weather or flooded river conditions.
Q: What is the difference between a reservation and buying tickets?
A reservation can be made on our website for free and has zero obligation. No credit card information is taken and your reservation helps us ensure you get better service. Reservations do not guarantee equipment availability, but they do allow us to contact you via text or email to notify you we are closed in the event of inclement weather or river flooding. Buying tickets ensures that you will have equipment for your trip and will make the check-in process quicker and smoother. Tickets can be refunded anytime or used on a rain date should conditions not be optimal.
Q: How do I make a reservation or buy tickets?
You can make a reservation on our website by visiting our Reservations Page or you can call us at 908-996-5386 for a Delaware River Tubing Representative to set up your free reservation/booking. Tickets can also be purchased on our website by visiting our Buy Tickets Page.
Q: How can I change my reservation if any details change, such as date of trip, number of participants, desired equipment to rent, etc.?
The easiest way to update a previous reservation is by simply creating a new reservation when booking online. Please just mention that you're updating a previous reservation in the "comments" section at the bottom of the reservation form. You can also call us at 908-996-5386 if you'd like to discuss any changes required for your group's river adventure.
Q: What equipment does Delaware River Tubing offer for rent?
Delaware River Tubing offers tubes, rafts, canoes and kayaks for rental. Certain restrictions may apply for the different rental equipment, which will be discussed below.
Q: What is the pricing for tubing, rafting, canoeing and kayaking?
Delaware River Tubing pricing is based upon our recently introduced "Off-Peak" and "Peak" pricing schedules. Off-Peak pricing is available from mid-May through the end of June. The Peak pricing schedule begins in July and ends after the first week of September. The Off-Peak pricing schedule then resumes and will remain in effect until the end of the season. You can view all of our general admission pricing by visiting our Pricing Page or view our group rates on the Group Pricing Page.
Q: Do you offer child or senior citizen discounts?
Sorry, but Delaware River Tubing charges the same rate for all participants, regardless of age. However, you can join the Delaware River Tubing E-Mail List to receive exclusive discounts via email. Delaware River Tubing occasionally offers discounted tickets through special promotions, discount websites and through other various forms of print and online advertising.
Q: What discounting is available to save on admission pricing?
As mentioned above, Delaware River Tubing offers special discounts through its group rates for parties of 20 or more participants, the Delaware River Tubing E-Mail list, third-party vendors such as Groupon and on the official website on the Specials Page. Delaware River Tubing is owned by a former U.S. Marine, so there is also the "Military Monday" Discount, where any service member (Former and Active) can show their Military ID for half-price admission on Mondays. This discount also applies to all police, fire fighters, EMS members and all US Military Branches (ie: US Navy, US Marines, US Army, US Air Force, etc.).
Q: What payment methods are accepted?
Delaware River Tubing accepts cash and credit card for all general and group admissions. Groups of 20 or more may also pay by check or PO with approval of a Delaware River Tubing Group Coordinator. An ATM machine is available on-site at our check-in office.
Q: What is your refund policy?
Delaware River Tubing will provide a full refund anytime you cancel your booking or if you cannot participate for any reason. Participants are entitled to a full refund up to the point that they enter the water. Once a participant enters the Delaware River, refunds will not be issued. Inclement weather, river conditions and other unknown factors cannot be controlled, so please call us in advance and check the weather/river conditions prior to departing for your river adventure. Please use reasonable judgement when determining a date to visit us on the river and decide on a rain date with your group should conditions not be optimal. You can call us to learn more about local weather and river conditions at 908-996-5386. Please note that choosing not to stop at or missing the Famous River Hot Dog Man stop does not qualify for a full or partial refund, as the BBQ meal is free. Patrons must follow the directions and signs to the Famous River Hot Dog Man to redeem the free BBQ meal.
PARTICIPANT - FAQ:
Q: What is the minimum age required to participate?
The minimum age required to participate on any rental is 4 years of age. Restrictions may apply during increased river conditions, but will be posted on the official website if such restrictions apply for the day. The minimum age required to participate alone is 18 years of age. All participants under the age of 18 must have an adult or legal guardian accompany the minor on the river adventure and have an adult or legal guardian sign a waiver form. In some cases, there can be exceptions, but this must be cleared with Delaware River Tubing Management prior to admission and with a written letter of consent from a legal parent or adult guardian.
Q: Who should not participate on the river ride?
We recommend that anyone who cannot swim, are under the age of 4 years old, those with serious physical disabilities, women whom are pregnant and people with a fear of water do not participate on this river ride. Although life jackets are mandatory and provided to all of our guests, the Delaware River is a natural waterway. Please enter at your own risk and be aware that you will be immersed into Mother Nature.
Q: Do I have to complete a waiver form?
All participants must complete a waiver form to participate. Anyone 17 years of age and younger must have a legal parent or adult guardian who is at least 18 years of age complete a waiver form for minors to participate. You can download a Waiver Form for adults and minors on our Waiver Form Page.
Q: Is this a guided or unguided trip?
Delaware River Tubing trips are all unguided, however if you'd like a guide for your group of 20 or more participants, special arrangements can be made. Simply call us at 908-996-5386 or email us at email@example.com if you'd like to have a guided group trip.
THE RIVER RIDE - FAQ:
Q: How often do shuttle buses leave to and from the river?
There is no set schedule for the shuttle buses to or from the river. Shuttle buses usually leave every 10-15 minutes, based upon how busy it is at Delaware River Tubing. For departing river trips, you can arrive anytime between 10am to 3pm on weekdays and between 9am to 4pm on weekends during the regular season schedule. The reason the last trips go out at 3pm or 4pm is because it takes a few hours to complete the trip after you enter the river. Patrons usually can stay on the river until 7pm-8pm during the regular season. Pre/Post season hours have a limited schedule, so please check the Hours Page to determine when to arrive for the day you want to visit Delaware River Tubing.
Q: What should I bring with me when visiting Delaware River Tubing?
For a list of items to bring and items not to bring, please view our Check List Page. At the bare minimum, footwear is required and we recommend wearing a bathing suit during the trip. Bring an extra set of clothing for when you return and use our complementary changing buses to change into dry clothing afterwards. It's also highly recommended to bring sun block (Please only use eco and animal-friendly sun block), sunglasses, hat and some extra snack money in case you want extra snacks at the Famous River Hot Dog Man.
Q: Can we bring coolers or alcohol?
Delaware River Tubing takes pride in keeping the river clean. Food and beverages are provided for your group at the Famous River Hot Dog Man, where you can eat and safely dispose of any waste. Coolers are only allowed if you have special dietary requirements or would like to bring bottled water. Please always remember to bring all waste with you off of the river and to leave the river cleaner than when you entered. Alcohol is strictly prohibited for your safety and to keep the river clean. Delaware River Tubing reserves the right to inspect all coolers and deny entry to any person who appears to be under the influence of drugs or alcohol. Not only is it safer, but the river adventure is something that you do not want to forget and is best enjoyed with a clear mind.
Q: How long are the river trips and what level of difficulty is the ride?
The actual distance of the river ride is approximately 5-6 miles. In a tube or raft, it usually takes 3-4 hours to complete the trip. In a canoe or kayak, it usually takes 2-3 hours to complete the trip. The average depth during regular river conditions is 2-4' deep for the majority of the trip, but some areas can be 10-12' deep. When river levels are higher than normal, the average depth can vary based upon how high the water levels are. This is a beginner-level river ride, but can also be enjoyed by river professionals and tubing veterans.
Q: What is the average temperature of the water?
The temperature of the water varies based upon the time of year. During mid-May and early-June, the temperature usually averages in the mid 60's to mid 70's range. In July, August and early September, the water temperature usually averages in the low 80's to high 80's range. From mid-September to the end of October, the water temperature drops back down to the mid 70's to mid 60's range.
Q: Are there rapids in this section of the river?
Yes, there are rapids. The first half of the river ride is lazy and calm. There are some "ripples" along the water, but for the most part, the river ride is very calm. After your group redeems the free BBQ meal at the midway point on the river at Adventure Island, the second half of the trip has 6-7 sets of Class I rapids, which are beginner level on a Class 1-5 difficulty scale. They are fun to float through and will certainly cool you off during the hot summer months.
Q: Are there animals or insects that can bite or hurt me?
The Delaware River is a natural waterway that is home to many species of local wildlife, such as various fish, beavers, otters, deer, turtles, various birds and much more. There have been no cases of animal attacks, but please be aware that insects such as bees and horse flys do exist and can sting or bite, respectively. This usually isn't a problem for most guests, but please be aware if you have serious allergies.
Q: What if there's inclement weather on the day of my trip?
In most cases, if there is heavy rain or severe thunderstorms in Milford, NJ, Delaware River Tubing will close operations in the morning, but will wait until 11am to make a final judgement call on opening or remaining closed for the day. If the decision to close operations for the day is made, you will be entitled to a full refund or can change your tickets to be redeemed for another day. Please always call us at 908-996-5386 or check our website's Home Page if the weather conditions are questionable. This is so that you do not waste the time and expense of driving to our facility if closed.
Q: What if there's inclement weather while I'm on my trip?
If inclement weather occurs during your river trip, you have two options to consider: The first option is to complete the trip or wait out the storm, if the inclement weather is just rain. The second option, and recommended option if there is lightning or thunder, is to the exit the river along the NJ shoreline (Left-hand side when floating down the river) with your equipment. Bring your equipment and walk up a trail to flag down a Delaware River Tubing shuttle bus for a return ride. The shuttles scan the road along the river and will pull over for patrons in thunderstorms, lightning and other inclement weather conditions.